Monday, May 31, 2010
Happy Memorial Day
I just want to take a minute to honor the soldiers who have given their lives for our country. I also want to thank my little brother, Lance Corporal Ian James Faunt, who is currently deployed in Afghanistan. I also want to thank my brother-in-law, Captain Brandon Stockwell, who is also deployed in Afghanistan. And finally, I want to thank my baby sister, Rebecca Stockwell, who is deploying in 10 days. I love you all and cannot wait until you are home safe so I can spoil you rotten.
Sunday, May 30, 2010
60 Minutes report: Phthalates, are they safe?
All my products are phthalate free, which includes fragrance oils, the plastic bottles, pumps, jars and caps.
Phthalates are a hot topic in the personal care and many other industries. 60 Minutes ran a great segment last Sunday on the phthalates. Phthalates are found all around us in food, tap water, the air we breathe, plastics, household goods and many other products. The concern in personal care products centers around fragrance oils. They make fragrances linger longer and are found in many cosmetics and personal care products. It’s a common misconception that all synthetic fragrances contain phthalates. In the past few years, many fragrance suppliers have moved to supplying only phthalate free fragrance oils. As the video will show you, the science on the safety of phthalates is still inconclusive. 60 Minutes did a great job reporting on both sides of the story, interviewing doctors, researchers and business. To stay better informed, the clip below is worth a look.
Phthalates are a hot topic in the personal care and many other industries. 60 Minutes ran a great segment last Sunday on the phthalates. Phthalates are found all around us in food, tap water, the air we breathe, plastics, household goods and many other products. The concern in personal care products centers around fragrance oils. They make fragrances linger longer and are found in many cosmetics and personal care products. It’s a common misconception that all synthetic fragrances contain phthalates. In the past few years, many fragrance suppliers have moved to supplying only phthalate free fragrance oils. As the video will show you, the science on the safety of phthalates is still inconclusive. 60 Minutes did a great job reporting on both sides of the story, interviewing doctors, researchers and business. To stay better informed, the clip below is worth a look.
Saturday, May 29, 2010
Wednesday, May 26, 2010
Dragons Blood Scent of the Week
Tuesday, May 25, 2010
Customer Service: To The Point…Harvey Mackay and The Cab Driver
Reprinted from Steve Pohlits blog:
No one can make you serve customers well. That’s because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
Harvey was waiting in line for a ride at the airport. When a cab pulled up. The first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed Harvey a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’
Taken aback, Harvey read the card. It said:
Wally’s Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’
Harvery said, ‘I’d prefer a soft drink.’
Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.’
Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’
Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.’
As they were pulling away, Wally handed my friend another laminated card, ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’ And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts…
Tell me, ‘have you always served customers like this?’
Wally smiled into the rear view mirror. ‘No, not always. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You’ll See It When You Believe It . Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.”
That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly,and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’
‘I take it that has paid off for you,’ Harvey said.
‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable friend to do it and I take a piece of the action.’
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us?
Smile, and the whole world smiles with you… The ball is in our hands!
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do
not give up… let us do good to all people.
Ducks Quack, Eagles Soar
Have a nice day, unless you already have other plans!
——————————————————————————–
Sending you energy of health, happiness, prosperity
Steve Pohlit
No one can make you serve customers well. That’s because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
Harvey was waiting in line for a ride at the airport. When a cab pulled up. The first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed Harvey a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’
Taken aback, Harvey read the card. It said:
Wally’s Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’
Harvery said, ‘I’d prefer a soft drink.’
Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.’
Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’
Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.’
As they were pulling away, Wally handed my friend another laminated card, ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’ And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts…
Tell me, ‘have you always served customers like this?’
Wally smiled into the rear view mirror. ‘No, not always. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You’ll See It When You Believe It . Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.”
That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly,and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’
‘I take it that has paid off for you,’ Harvey said.
‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable friend to do it and I take a piece of the action.’
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us?
Smile, and the whole world smiles with you… The ball is in our hands!
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do
not give up… let us do good to all people.
Ducks Quack, Eagles Soar
Have a nice day, unless you already have other plans!
——————————————————————————–
Sending you energy of health, happiness, prosperity
Steve Pohlit
Monday, May 24, 2010
Lost Series Finale
Dear Lost,
Thank you for 6 frustrating, confusing and entertaining years. You owe me a box of kleenex.
Friday, May 21, 2010
Thursday, May 20, 2010
Tuesday, May 18, 2010
Coconut Vanilla Scent of the Week
The fragrance of the week is Coconut Vanilla. Take me to the tropics with this delightful blend of coconut, cream and sugar; followed by middle notes of rose and lily of the valley; with base notes of cedarwood and vanilla. It's on sale all week, give it a try!
Saturday, May 15, 2010
Tuesday, May 11, 2010
Fragrance Review Blog
Honey Bee Sweet Scent of the Week
The fragrance of the week is Honey Bee Sweet. Crunchy toffee notes mingle delightfully with sweet, dripping honey with hints of floral. Our version of Honey I Washed the Kids by Lush. It's on sale all week, give it a try!
Sunday, May 9, 2010
Happy Mothers Day!
Monday, May 3, 2010
Cashmere & Silk Scent of the Week
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